About our procedures

For the purposes of processing personal data Great Chatwell Academy is the Data Controller.

It is important that you are aware of how your details will be handled and what we are doing to ensure that we protect your information at all times. It is also important for us to share with you how we have taken steps to manage your data in full compliance with the laws and regulations that apply to you and our business.

By visiting this website, and in providing any data about yourself to us, you are confirming that you have read, understood and agree to our policies and procedures.

If you have any queries regarding the processing of your personal data or need to update your details, please contact us at the address above or at This email address is being protected from spambots. You need JavaScript enabled to view it..

What information will I need to share with you?

We believe in only taking personal information that is absolutely necessary. By restricting the amount of information that we hold, we can help to reduce and mitigate the impact of any loss or theft of data.

We collect information in several ways including from our website and in the course of our other commercial and education activities. This includes when you register for our public workshops or certified learning programmes on our website, or you subscribe to other risk and compliance updates, or other events.When you book a course or event we will use your details to:

  • Deliver our contract to provide training you have requested;
  • Contact you with regarding your booking or attendance at our course or event;
  • where appropriate and relevant, provide a delegate list to course delegates; and
  • where you have consented, keep you informed of other courses or events run by us

You may therefore be asked to provide basic details such as, your title, name, telephone number, email address, birth date, company name, address and post code. These details are necessary to enable us to deliver and personalise services to you. Failure to provide this information may mean we are unable to provide services to you.

Some safeguards that we have in place

Your data will be processed securely within the UK and will only be passed outside of the European Economic Area when this is absolutely necessary (for example to deliver services you have requested).

We have taken steps to minimise the personal data we collect from you to protect you privacy.

It may be necessary to share your details with third parties who we engage to fulfil a service to you. When we are required to share your details, we will ensure that this is performed securely at all times. By continuing with our service, you agree to this activity.If you have booked a certificated course we may need to pass on your details to the accreditors so that they can check your eligibility and/or make arrangements for you to sit their exams.

Occasionally employers may request details of course attendance by their staff. We will disclose this information only where the employer has paid for the course. In all other situations we will seek your explicit consent.

We do not disclose your attendance to any other parties without your written consent.

We will not ask you to confirm your password in any form of unsolicited online mail, so please keep these details safe and secure. If in doubt, contact us as This email address is being protected from spambots. You need JavaScript enabled to view it..

How long do we hold your data for?

By law we have to keep basic information about course attendees and their contact details for a minimum of 6 years for tax purposes.

Subject to any legal requirement, we will delete your information where you tell us that you will no longer be attending our courses in the future or six years after you last attended a course.

We will provide you with the ability to opt out of any marketing communications each time we contact you. A suppression record will be retained should you decide you no longer wish to receive contact from us.

Your Rights

You have the following rights -

  • to request us to object to our processing of your information;
  • request us to restrict the processing of you personal data;
  • request us to rectify any inaccurate information we hold about you;
  • request your information be erased;
  • lodge a complaint with the Information Commissioner if you believe we have processed you details inappropriately;
  • to request us to ‘port’ your data. Providing you with the data you have provided to us in a reusable format; and
  • request confirmation as to whether personal data are being processed about you and where that is the case access to that information by obtaining a copy of the information.

To learn more about these rights please see the ICO website.

If you would like to exercise any of these rights please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. or write to us at Great Chatwell Academy, 75 Aston Road, Shifnal, Shropshire TF11 8DU.

If you are unhappy with how we have handled your information you can contact the Information Commissioner's Office at -

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Cookie Policy

Many websites place cookies whenever a user visits their site, in order to track traffic flows. Cookies are text files, which identify your computer to the server. We may use cookies from time to time but only to make your web experience better. We do not track individual web visitors.

We use cookies as a means of monitoring the effectiveness of our services and website performance.

By agreeing to our cookie policy, you are consenting to this activity.

Opting Out of Mailing and Marketing

We value the opportunity to keep in touch with you, and to inform you at appropriate intervals of new or enhanced products and services. You have the right not to be included in these mailings.

We will not sell your contact details or personal information to other third parties. In the event that you do not want us to contact you for the purposes of marketing, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

When subscribing to our newsletter the only information you have to provide is your name and email address. This is used to keep you informed of forthcoming training events run by Great Chatwell Academy and other industry developments.

You can unsubscribe at anytime. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Links to Other Sites

Our web site may contain links to other web sites. We are not responsible for the privacy practices of other web sites. Please read the privacy statements of each web site that collects personal data about you. This privacy policy applies only to information collected by Great Chatwell Academy.